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Frequently Asked Questions
Frequently Asked Questions
 
Q. How do I activate my 1-week guest pass?
A. Simply stop by the club you selected online and meet with a membership consultant or manager. No appointment necessary.
   
  Locate the club’s contact number
   
Q. How long do I have to activate my 1-week guest pass?
A. Your guest membership must be activated within one week of downloading.
   
Q. Can I use multiple locations once my guest membership is activated?
A. Yes. Feel free to explore multiple locations.
   
  Locate our club locations.
   
Q. Do I have to use my guest membership for 7 consecutively days?
A. Yes. The pass cannot be broken down into shorter segments and must be used consecutively.
   
Q. Is my guest membership transferable?
A. No. guest memberships can only be redeemed and used by the guest whose name appears on the pass.
   
Q. Are group exercise classes included in my 1-week guest membership?
A. Yes, non-fee programs and services are included in your guest membership as space allows. Class reservation rights are an exclusive benefit of full membership.*
   
  Find a club near you and see what classes and amenities it offers.
   
Q. Who do I contact if my pass is not emailed to me within 24 hours?
A. Please send an email to Member Services
   
   
  Return to 1-week guest pass page.
   
  *Some services and amenities not available at all locations. Class reservation rights are an exclusive benefit of full membership.